Hotel: El Cid Country Club is located at Urb Rincon del Silencio, 3, Benidoleig, Alicante, Spain, +34 622 914 323, and is a mini-Hotel (“Hotel”) in Benidoleig, Spain.
El Cid Country Club (CIF: B53816989)
A guest or (main) guest: (natural) person who wants to stay in the Hotel for a specific period; in the following text often referred to as “guest”.
Fellow guest: The person who stays in Hotel together with (main) guest.
Administrator: The person who, as owner or on behalf of the owner of the Hotel, performs management tasks for the Hotel.
Third parties: Any other (legal) person, not being the Hotel or guest.
Owner: The legal owner of the Hotel (or his representative), who operates the Hotel.
Offer: An offer as referred to in the Dutch Civil Code.
Cancellation: The revocation or cancellation of the booking within the applicable period.
Cooling off period: The period in which the guest can cancel a booking at the Hotel free of charge.
Booking: A reservation accepted by the Hotel.
Dissolution: The “cancellation” of the agreement in a legal manner due to non-compliance with obligations under the agreement.
Bed and Breakfast accommodation: A room with breakfast in the building of the owner or manager.
Stay: The actual use of an accommodation.
1. Applicability of the General Terms and Conditions
1.1 These terms and conditions apply to all offers and quotations from, agreements with, deliveries and services of the Hotel.
Deviating clauses, agreements or arrangements only apply if and insofar as these have been confirmed in writing by the Hotel. Verbal agreements and / or promises of employees of the Hotel are only valid if they have been confirmed in writing by authorized employees of the Hotel.
1.2 These general terms and conditions apply on the one hand exclusively to legal relationships between the Hotel and consumers and on the other hand exclusively between the Hotel and companies or persons acting in the exercise of their profession.
2. Offers, Prices and rates
2.1. The offers and prices on the website may differ from the effective price at the time of booking. The Hotel reserves the right to change prices and / or to charge a surcharge. The client / guest will be informed of the price applicable at that time, and that the price stated in the confirmation is binding.
2.2 All statements on the website of the Hotel (www.elcidspain.com) are deemed to have been provided in good faith and are always subject to interim adjustments. The Hotel is not bound by obvious errors on its website!
2.3 Prices always exclude costs of cancellation and travel insurance and any other costs.
3. Conclusion and content of the agreement
3.1 An agreement between the Hotel and the guest is established by confirming a written or electronic (internet / email) booking of an accommodation from the current offer of the Hotel. If there is availability, the booking will be confirmed within 72 hours. The Hotel reserves the right to refuse a booking without giving any reason.
3.2. After booking, the guest will receive a confirmation of the booking / rental agreement by email which serves as proof of the agreement.
If the guest cannot provide an email address or a telephone number suitable for text messaging.
3.3 In the interest of a good booking and to prevent misunderstandings, the guest undertakes to immediately check the correctness and completeness of the booked data after receipt of the booking confirmation or agreement and any incompleteness or inaccuracies within 24 hours of receiving the booking confirmation or report to the Hotel.
If such a report is not received within the specified period, the guest is not entitled to invoke the incompleteness or inaccuracy of the booking confirmation / agreement.
4.1 Payment of the booking to the Hotel takes place on check-in by cash or credit card, in some cases payment could be done when check out.
5. Cancellation and change
5.1 The guest is entitled to cancel a booking in writing, free of charge, within a cooling-off period of 7 days, unless the stay at the Hotel accommodation falls within 28 days of the booking.
5.2 The cancellation of a booking by the (Main) guest also counts as cancellation at the expense of fellow guest (s).
5.3 Cancellation by the Hotel: the Hotel must make a change proposal to the guest within 48 hours (2 working days) after serious circumstances have occurred in the form of an alternative offer. If this is not possible, the Hotel will refund the reservation costs paid by the guest and the down payment on the accommodation allowance. Weighty circumstances constitute force majeure. Reference is also made here to the provisions regarding force majeure.
This obligation expires if the cause of the change is attributable to the guest.
6. Rights and obligations of the guest at the location of the accommodation
6.1 Local conditions apply to the situation on site in addition to these conditions and the agreement. Unless otherwise provided by law, these conditions and the user agreement or the internal rules prevail. Guests must comply with the rules of procedure, which are visibly displayed in the common areas.
6.2 Before arrival times before 2 p.m. or after 6 p.m. the guest must contact the owner and / or manager in advance to discuss the possibilities of an early or late arrival on the following telephone number: +34 622 914 323
6.3 The guest must behave as a good user and use the Hotel accommodation in accordance with the reasonable user instructions given by the Hotel or the owner / manager at the first request of the guest and is deemed to have taken cognizance of the visible internal rules and regulations hung in the common areas.
6.4. For example, the house or other pets brought along are only permitted in the designated areas of the Hotel. There is also a smoking ban in the entire Hotel.
6.5. The guest is legally responsible for the damage caused by him or his fellow guests to the Hotel accommodation or the items present therein. A claim must be reported by the guest directly to the owner or manager. Repair or replacement costs must be immediately reimbursed by the guest to the owner / manager at his / her first request.
7. Force majeure
In the event of force majeure, both of a permanent and temporary nature, the Hotel is entitled to terminate the agreement in whole or in part or to suspend it temporarily without the guest being able to claim fulfillment and / or compensation. Force majeure includes, but is not limited to: strikes, boycotts, malfunctions in the energy circuit, traffic or transport, government measures, scarcity of raw materials, natural disasters and all circumstances, extraordinary weather conditions, death of the owner, unannounced sale and / or commissioning of the accommodation by the owner, etc. under which all or part of the agreement’s compliance with reasonableness and fairness cannot be demanded from the Hotel.
8.1 The Hotel cannot be held liable for damage suffered by the guest or third parties as a result of the stay in the accommodation; the guest indemnifies the Hotel against claims in this regard. The Hotel is not liable for disruptions in and around the accommodation such as disruptions and power failures and water supplies and technical installations, non-timely or announced construction work and changes to access or main roads.
8.2. The guest is legally responsible for the damage caused by him or his fellow guests to the Hotel accommodation or the items present therein. A claim must be reported by the guest directly to the owner or manager. Repair or replacement costs must be immediately reimbursed by the guest to the owner / manager at his / her first request.
8.3. The Hotel is not responsible for theft, loss and damage of any kind, during or as a result of the stay.
8.4. The Hotel can only be held liable for damage that is due to the gross negligence or negligence of the Hotel.
8.5. Without prejudice to the provisions of the previous paragraphs, the liability of the Hotel, if and to the extent that the Hotel is held legally liable for any reason in relation to the user agreement, is always limited to direct damage and any form of consequential damage is excluded. The liability of the Hotel is furthermore always limited to the maximum amount that the insurer of the Hotel will pay in the appropriate case.
The Hotel will treat all personal data provided or known to it as confidential and will not make it freely available to third parties.
10. Final provision
10.1 Unless otherwise provided by rules of private international law, only the Belgian law applies to the present conditions. Non-Belgian guests are deemed to agree with the terms and conditions. In the event of a dispute, only the courts of the jurisdiction to which the city of Roeselare belonged are competent.
10.2 All disputes arising from the user agreement or these terms and conditions will in the first instance be settled by the competent court in Belgium, insofar as the rules of private international law do not provide otherwise.
10.3. None of the parties can transfer its rights and obligations to third parties unless otherwise provided in the present conditions.
10.4 If and insofar as any provision in the user agreement and the present terms and conditions is found to be invalid, the other terms and conditions will remain in force and the invalid article will be deemed to be converted in such a way that it is brought into line with the apparent intentions of the parties.
September 1, 2021