Entry-header image

Terms & Conditions

Hotel: El Cid Country Club is located at Urb Rincon del Silencio, 3, Benidoleig, Alicante, Spain, +34 622 914 323, and is a mini-Hotel (“Hotel”) in Benidoleig, Spain.

El Cid Country Club (CIF: B53816989)
A guest or (main) guest: (natural) person who wants to stay in the Hotel for a specific period; in the following text often referred to as “guest”.
Fellow guest: The person who stays in Hotel together with (main) guest.
Administrator: The person who, as owner or on behalf of the owner of the Hotel, performs management tasks for the Hotel.
Third parties: Any other (legal) person, not being the Hotel or guest.
Owner: The legal owner of the Hotel (or his representative), who operates the Hotel.
Offer: An offer as referred to in the Dutch Civil Code.
Cancellation: The revocation or cancellation of the booking within the applicable period.
Cooling off period: The period in which the guest can cancel a booking at the Hotel free of charge.
Booking: A reservation accepted by the Hotel.
Dissolution: The “cancellation” of the agreement in a legal manner due to non-compliance with obligations under the agreement.
Bed and Breakfast accommodation: A room with breakfast in the building of the owner or manager.
Stay: The actual use of an accommodation.

1. Applicability of the General Terms and Conditions

1.1 These terms and conditions apply to all offers and quotations from, agreements with, deliveries and services of the Hotel.

Deviating clauses, agreements or arrangements only apply if and insofar as these have been confirmed in writing by the Hotel. Verbal agreements and / or promises of employees of the Hotel are only valid if they have been confirmed in writing by authorized employees of the Hotel.

1.2 These general terms and conditions apply on the one hand exclusively to legal relationships between the Hotel and consumers and on the other hand exclusively between the Hotel and companies or persons acting in the exercise of their profession.

2. Offers, Prices and rates

2.1. The offers and prices on the website may differ from the effective price at the time of booking. The Hotel reserves the right to change prices and / or to charge a surcharge. The client / guest will be informed of the price applicable at that time, and that the price stated in the confirmation is binding.

2.2 All statements on the website of the Hotel (www.elcidspain.com) are deemed to have been provided in good faith and are always subject to interim adjustments. The Hotel is not bound by obvious errors on its website!

2.3 Prices always exclude costs of cancellation and travel insurance and any other costs.

3. Conclusion and content of the agreement

3.1 An agreement between the Hotel and the guest is established by confirming a written or electronic (internet / email) booking of an accommodation from the current offer of the Hotel. If there is availability, the booking will be confirmed within 72 hours. The Hotel reserves the right to refuse a booking without giving any reason.

3.2. After booking, the guest will receive a confirmation of the booking / rental agreement by email which serves as proof of the agreement.
If the guest cannot provide an email address or a telephone number suitable for text messaging.

3.3 In the interest of a good booking and to prevent misunderstandings, the guest undertakes to immediately check the correctness and completeness of the booked data after receipt of the booking confirmation or agreement and any incompleteness or inaccuracies within 24 hours of receiving the booking confirmation or report to the Hotel.
If such a report is not received within the specified period, the guest is not entitled to invoke the incompleteness or inaccuracy of the booking confirmation / agreement.

4. Payment

4.1 Payment of the booking to the Hotel takes place on check-in by cash or credit card, in some cases payment could be done when check out.

5. Cancellation and change

5.1 The guest is entitled to cancel a booking in writing, free of charge, within a cooling-off period of 7 days, unless the stay at the Hotel accommodation falls within 28 days of the booking.

5.2 The cancellation of a booking by the (Main) guest also counts as cancellation at the expense of fellow guest (s).

5.3 Cancellation by the Hotel: the Hotel must make a change proposal to the guest within 48 hours (2 working days) after serious circumstances have occurred in the form of an alternative offer. If this is not possible, the Hotel will refund the reservation costs paid by the guest and the down payment on the accommodation allowance. Weighty circumstances constitute force majeure. Reference is also made here to the provisions regarding force majeure.
This obligation expires if the cause of the change is attributable to the guest.

6. Rights and obligations of the guest at the location of the accommodation

6.1 Local conditions apply to the situation on site in addition to these conditions and the agreement. Unless otherwise provided by law, these conditions and the user agreement or the internal rules prevail. Guests must comply with the rules of procedure, which are visibly displayed in the common areas.

6.2 Before arrival times before 2 p.m. or after 6 p.m. the guest must contact the owner and / or manager in advance to discuss the possibilities of an early or late arrival on the following telephone number: +34 622 914 323

6.3 The guest must behave as a good user and use the Hotel accommodation in accordance with the reasonable user instructions given by the Hotel or the owner / manager at the first request of th